Breakthrough 6: AI-Driven Care in Mental Health

Designing an intelligent, empathetic patient experience for a nationwide network of BRAIN Centers offering FDA-approved, drug-free neurotherapy treatments.

Role

Lead Product Designer

Timeline

2024

Platform

Web & Mobile App

Client

Breakthrough 6

Breakthrough 6 Overview

Live Prototype

Experience the patient journey through our interactive Impact Neuro Flow prototype.

What if Mental Health Treatment Worked

The Challenge

What if mental health treatment actually worked? That's the question Breakthrough 6 (B6) asked when creating their nationwide network of BRAIN (Breakthroughs in Rapid Acting Interventional Neurotherapy) Centers. They offer drug-free, FDA-approved treatments for depression, PTSD, OCD, and ADHD.

The challenge was designing a digital patient experience that felt as revolutionary as their treatments. We needed an AI-driven intake and monitoring system that didn't feel cold or robotic, but deeply empathetic and secure—guiding patients from their first inquiry to post-treatment recovery.

Breakthrough 6 text chatbot intent taxonomy
Breakthrough 6 chatbot interface
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Designing for Empathy & Efficacy

Balancing advanced AI diagnostic tools with a warm, supportive interface for vulnerable users.

AI-Guided Intake

Traditional intake forms for mental health are exhausting. We designed a conversational AI interface that adapts its questions based on the user's condition (Depression, PTSD, ADHD, or OCD). The UI uses soft transitions, large tap targets, and encouraging micro-copy to reduce abandonment.

Neurotherapy Progress Dashboard

Patients receiving Rapid Acting Interventional Neurotherapy needed to see their progress visually. We created a dashboard that correlates their daily self-reported moods (collected via a gentle daily AI check-in) with their clinical treatment milestones, showing clear trajectories of healing.

Breakthrough 6 Billboard

The Impact

40%

Increase in Intake Completion

Compared to the previous static PDF forms.

85%

Daily Check-in Rate

High engagement with the AI symptom tracker.

3x

Faster Triage

Clinicians received prioritized insights before sessions.

© 2024 Alfie Martin. Case study for Breakthrough 6.